TotnesTek

Terms and Conditions for Computer Repair Services

By leaving your computer or device with us for repair, you agree to the following terms and conditions.

1. Service and payment

Estimates: Any estimate for repair costs is an approximation. The final cost may change if unexpected issues or parts are required. We will seek your approval before proceeding with any work that exceeds the estimated cost.
Diagnostic fee: A non-refundable diagnostic fee may be charged for assessing your device, even if you decide not to go ahead with the repair.
Payment: Full payment for all parts and labour is due upon completion of the service and before the device is collected. We reserve the right to withhold your device until payment is received.
Unclaimed items: Any device left uncollected for more than 90 days after the repair is complete and payment has been requested will be disposed of. We are not liable for any loss incurred due to this disposal.

2. Data and software

Data backup: It is the customer's sole responsibility to back up all data, software, and programs on their device before bringing it in for repair. We are not liable for any loss, corruption, or damage to data, software, or programs, regardless of the cause.
Software licensing: Customers are responsible for providing all necessary software licences for any software installation or reinstallation. We are not liable for any licensing disputes.
Data access: To perform the repair, we may need access to your device's software, which may require your username and password. We will only use this information to carry out the agreed service.

3. Liability and warranty

Limitation of liability: Our total liability for any loss or damage is limited to the cost of the repair service provided. We are not liable for any special, incidental, or consequential damages, including loss of profit or business interruption.
Pre-existing issues: We are not responsible for any pre-existing issues with your device or any new faults that arise from a component failure unrelated to the original repair.
Warranty: We provide a 30 day warranty on labour for the specific repair performed. Any new or different fault will not be covered under this warranty. This warranty does not cover issues caused by physical damage, malware, or customer misuse after the repair.
Parts warranty: New parts supplied and fitted by us will come with a standard manufacturer's warranty, which is typically 1 year. Please note that some "New" replacement parts do not have 12 months warranty as they are service spares (which typically come with 3 months warranty).

4. Customer responsibilities

You confirm that you have the legal right to authorise the repair of the device and to provide access to any data stored on it.
You agree to disclose all known issues and any past repair history of the device.

5. Data protection (GDPR)

We will collect and process your personal information (name, address, contact details) to perform our services and for record-keeping purposes.
We will not share your personal data with any third party without your explicit consent, unless required by law.
Your data will be stored securely and deleted after a specified period, in line with GDPR requirements.

6. Governing law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy for TotnesTek

1. Who we are

‍This privacy policy explains how TotnesTek, collects and uses personal information.

Our contact details are:

Address: 23 Punchards Down, Follaton, Totnes, Devon, TQ9 5FB
Phone: 01803 868009
Email: totnestek@mnew.co.uk

2. The information we collect

‍When you use our services, we may collect the following personal information:

Your name and contact details: This includes your name, email address, phone number, and address.
Device information: Details about your computer or other device, including the make, model, and any fault details you provide.
Payment details: For billing and payment processing.
Information related to the repair: We may, during the repair process, come across personal files or data on your device. We do not access or process this data for any purpose other than to perform the necessary repair.

3. How we use your information

‍We use your information for the following purposes:

To provide and complete the computer repair service you requested.
To communicate with you about the status of your repair, and to provide updates and invoicing.
To process payments for our services.
To maintain records of our services for warranty purposes and our own business administration.

4. Our lawful basis for processing

‍Under UK data protection law, we must have a lawful basis to process your personal data. Our lawful bases are:

Performance of a contract: We need your information to fulfil our agreement to repair your device.
Legitimate interests: We may use your information to manage our business and improve our services, but only where this does not outweigh your rights and freedoms. For example, we keep records of past repairs to help with future troubleshooting.
Legal obligation: We may be required to process or retain your information to comply with the law, such as for accounting and tax purposes.

5. How we secure your data

‍We take the security of your data seriously. We use reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access. This includes:

Storing all customer information securely.
Keeping all customer devices and data confidential during the repair process.
Using secure payment processing methods.

6. Who we share your information with

‍We do not sell your personal information to third parties. We will only share your information with others in the following situations:

With your consent: If you give us permission to do so.
With service providers: We may use third-party companies, such as secure payment processors, to help us provide our services.
Where legally required: We may disclose your information if we are required to do so by law.

7. How long we keep your information

‍We will keep your personal information for no longer than is necessary for the purposes for which it was collected. This includes keeping records for our warranty obligations and for legal and tax requirements. Once it is no longer needed, we will securely delete or destroy it.

8. Your rights

‍Under UK data protection law, you have rights over your personal data:

The right to be informed: To know how your data is being used.
The right of access: To request a copy of the personal information we hold about you.
The right to rectification: To correct any information that is inaccurate or incomplete.
The right to erasure: To ask us to delete your personal data in certain circumstances.
The right to restrict processing: To limit the way we use your data.
The right to object: To object to the processing of your data in some cases.

9. How to complain

‍If you have any concerns about our use of your personal data, you can contact us using the details in Section 1. You also have the right to make a complaint to the UK's supervisory authority for data protection, the Information Commissioner's Office (ICO).

10. Changes to this policy

‍We may update this privacy policy from time to time. The latest version will always be available on our website or on request.